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Vehicle Sales Survey

* The questions marked with an asterisk * are required so that we can verify that the review is from a genuine customer of the business being reviewed. We use the data from these surveys to provide feedback to our accredited businesses and to report on trends in the industry.

Garage details

Vehicle

Advertising

Have you ever complained to the garage about the vehicle you purchased?*

Yes No

If no: Did the garage refer you to The Motor Ombudsman*

Yes No

Sales experience

How do you rate the following during the purchase of your car?

Complaints handling

Have you ever complained to the garage about the vehicle you purchased?*

Yes No

If yes: What was your complaint regarding?*

Sales process Staff Condition of vehicle Advertising Other

Did the garage deal with your complaint satisfactorily?*

Yes No

If no: Did the garage refer you to The Motor Ombudsman*

Yes No

Overall opinion

On a scale of 1 to 10, with 10 being the most positive, how would you rate the following.

Would knowing that a business is accredited to a Chartered Trading Standards Institute-approved Code of Practice influence your choice to use them in future?* Yes No

About you

Marketing Preferences

Please tick the boxes to opt in

I wish to be entered in The Motor Ombudsman Prize Draw for the chance to win £500 in Lifestyle vouchers. I confirm that I have read and agree to the Terms and Conditions of entry. Promotion excludes garages in Northern Ireland. To receive email communications from The Motor Ombudsman. Receive info about motoring from selected third parties. Let the business contact you for feedback. Show my name with my review on the website.